Terms & Conditions

1. Privacy Policy

You may give us personal information about yourself, such as your name, your email address and other contact details in various places on our website.

The information you give us is absolutely safe with us. We do not store credit card details nor do we ever disclose your personal information to any third parties.

We may send you promotional announcements from time to time about new products and services that you might find useful.

You can opt out from receiving information from us at any time and ask us to remove your contact information from our database.

2. Delivery Policy

We aim to process and dispatch your order within five working days of receipt. If your order is time sensitive please contact us in advance.

Our flat rate for delivery within the UK is £5.

All UK orders are sent via Royal Mail Special Delivery which is guaranteed by 1pm the following day; it is also insured, tracked and must be signed for.

Our flat rate for International delivery is £10.

International orders are sent via a comparable service such as Royal Mail Airsure or International Signed For, based on the size and weight of package.

We do not deliver on Bank Holidays.

All delivery costs are non refundable.

3. Returns & Refund Policy

We hope you are delighted with your purchase but if that is not the case please contact us in writing within 7 working days of receipt of your order.

Items must be returned in the same condition as when purchased, in their original packaging and complete with enclosed documents within 14 days of date of purchase.

Please package your returns carefully as we cannot refund any lost or damaged items. If you are making your return using Royal Mail, please bear in mind that they will only insure your item against loss, damage or theft if you use Royal Mail’s Special Delivery service. PassionateAboutVintage.co.uk cannot be held responsible for any items damaged or lost in transit.

Please remember to obtain proof of posting and keep this safe until your refund has been made. Refunds can only be made to the original card holder of purchase. We reserve the right to refuse a refund.

Refunds will be processed within five working days of receipt of your item and PassionateAboutVintage.co.uk will send you an email to let you know that we have received your return and are processing the refund.

We will then issue a refund of the purchase price paid by you, excluding any original delivery charges, alternatively if you prefer we can exchange the item.

Please send returns to:

Passionate About Vintage
66 Mill Lane
London
NW6 1NJ